institution of engineering technology dez 2006 (4 Ergebnisse)

Taschenbuch. Zustand: Neu. Neuware - This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

Taschenbuch. Zustand: Neu. Neuware - This book covers Budgeting and accounting for IT services based on clause 6.4 of ISO/IEC 20000. It introduces financial terms that may be unfamiliar to service management specialists, which will help with understanding the requirements and recommendations. It also covers the relationship between budgeting, accounting and charging, and outlines the importance of service management processes in regulatory compliance.

Taschenbuch. Zustand: Neu. Neuware - Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.

Taschenbuch. Zustand: Neu. Neuware - This revised edition surveys sophisticated electronic warfare systems with the latest technological advances. New material covers current radar techniques, with the latest in IR techniques, and EW weapons systems and defense equipment. It also includes an introduction to Information Operations and Information Warfare.