service operation von cannon david (4 Ergebnisse)

Paperback. Zustand: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

Zustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.

Softcover. Zustand: gut. 2007. Service Operation Itil, Version 3 (Itil) David Cannon David Wheeldon In deutscher Sprache. 262 pages. 27,7 x 21,3 x 1,8 cm.

Softcover. Zustand: gut. 2007. TIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Operation" introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication includeApplication Management, Change Management, Operations Management, Control processes and function, Scaleable practices, and, Measurement and control. In deutscher Sprache. 263 pages. 27,7 x 21,3 x 1,8 cm.