This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
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Anbieter: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Deutschland
Softcover. Zustand: gut. 2007. Service Operation Itil, Version 3 (Itil) David Cannon David Wheeldon In deutscher Sprache. 262 pages. 27,7 x 21,3 x 1,8 cm. Artikel-Nr. BN2085
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Anbieter: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Deutschland
Softcover. Zustand: gut. 2007. TIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Operation" introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication includeApplication Management, Change Management, Operations Management, Control processes and function, Scaleable practices, and, Measurement and control. In deutscher Sprache. 263 pages. 27,7 x 21,3 x 1,8 cm. Artikel-Nr. BN12719
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