Isbn: 9780814473658 - delivering knock your socks off service (knock your socks off series) (14 Ergebnisse)

Paperback. Zustand: Good. Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers.in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.…

Paperback. Zustand: Very Good. Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers.in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.…

Paperback. Zustand: Very Good. 4th. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 4th. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Zustand: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Zustand: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Zustand: Good. 4 Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.…

Zustand: As New. : Este libro es una guía indispensable para mejorar el servicio al cliente. Ofrece técnicas actualizadas para trabajar con clientes difíciles, cumplir con sus expectativas y resolver problemas de manera efectiva. Con consejos prácticos y estrategias probadas, este libro ayuda a crear una ventaja de servicio duradera. Incluye capítulos sobre diferencias culturales y generacionales en los clientes, anécdotas y ilustraciones. EAN: 9780814473658 Tipo: Libros Categoría: Negocios y Economía Título: Delivering Knock Your Socks Off Service Autor: Performance Research Associates Editorial: Amacom Books Idioma: en Páginas: 199 Formato: tapa blanda.…

Zustand: Used. pp. viii + 199 Illus.

Zustand: Used. pp. viii + 199.

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Paperback. Zustand: Brand New. 4th edition. 199 pages. 9.00x6.00x0.75 inches. In Stock.