Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) - Softcover

Perf Research Association

 
9780814473658: Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Softcover
ISBN 10: 0814473652 ISBN 13: 9780814473658
Verlag: Amacom, 2006

Inhaltsangabe

Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

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Über die Autorin bzw. den Autor

Performance Research Associates, Inc., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits. It is located in Minneapolis, Minnesota.

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Verlag
Amacom
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
0814473652
ISBN 13 
9780814473658
Einband
Taschenbuch
Auflage
4
Anzahl der Seiten
199
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9780814479704: Delivering Knock Your Socks Off Service

Vorgestellte Ausgabe

ISBN 10:  0814479707 ISBN 13:  9780814479704
Verlag: Amacom, 1997
Softcover