Isbn: 9780385522724 - satisfied customers tell three friends, angry customers tell 3,000: running a business in today's consumer-driven world (10 Ergebnisse)

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Zustand: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Zustand: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Hardcover. Zustand: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Zustand: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. …

Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.…

Zustand: Good. : En el mundo actual impulsado por Internet, los clientes tienen más poder que nunca. A través de lo que el experto en marketing interactivo Pete Blackshaw llama "medios generados por el consumidor" (blogs, páginas de redes sociales, foros de mensajes, sitios de reseñas de productos), incluso un solo cliente descontento puede transmitir sus quejas a una audiencia de millones. Blackshaw muestra a los gerentes, especialistas en marketing y líderes empresariales cómo establecer y mantener la credibilidad de su marca siendo auténticos, escuchando y respondiendo a los clientes, y formando relaciones basadas en la apertura, la transparencia y la confianza. Lleno de historias basadas en su experiencia trabajando con marcas de Fortune 500 como Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestlé, Lexus y Bank of America, Blackshaw ofrece una estrategia clara para mantener una ventaja competitiva mediante la creación de relaciones duraderas y leales con el consumidor actual. EAN: 9780385522724 Tipo: Libros Categoría: Negocios y Economía Título: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 Autor: Pete Blackshaw Editorial: Doubleday Idioma: en Páginas: 208 Formato: tapa dura. …

Zustand: As New. In today's Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"--blogs, social networking pages, message boards, product review sites--even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestle, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today's consumer.…