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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780201626322.…

Taschenbuch. Zustand: Neu. Neuware - Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical 'lessons learned,' 'do's and don'ts,' 'steps to take,' and 'pitfalls to avoid' in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.…