Harrison yates (22 Ergebnisse)

Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Ed Jimenez (illustrator).

Hardback. Zustand: Good. 80 percent of companies believe they deliver a good customer experience. Yet, only 8 percent of customers agree. Why is there such a disparity? Where do companies go wrong? How can you optimize your customers' experience? Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains how companies can close the customer experience gap and realize big returns. Research confirms little things happen in the moments that matter most to your customers. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings that are never forgotten. When those experiences are memorable, customers become loyal and even fall in love with your company. You'll also learn how doing what matters most for your customers can cost very little yet produce big returns. Just change your attitude and resolve to make your customer's experience the best it can be. After all, how much does it cost to change your attitude? Discover. - How to identify the little things that matter most to your customers - Why only a few customer experiences matter much more than others - How to optimize the most critical moments along your customers' journey - How to design and deliver powerful customer experiences that cost very little - Why what matters most to your customer also matters most to your success - How many successful companies realize high returns from doing the little things. Ed Jimenez (illustrator).…

Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Ed Jimenez (illustrator).

Zustand: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Ed Jimenez (illustrator).

Hardcover. Zustand: Very Good. Minimal wear to cover. Pages clean and binding tight. shelf wear. bumped edges. Hardcover. Ed Jimenez (illustrator).

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

hardcover. Zustand: Very Good. Zustand des Schutzumschlags: Includes dust jacket. Ed Jimenez (illustrator).

paperback. Zustand: Fine. Slight damage to cover where a sticker has been removed. Slight scratches to cover. Tanning to edge of pages Appears unread, may have minor superficial marking. Next day dispatch from the UK (Mon-Fri). Please contact us with any queries.

Hardcover. Zustand: Good. No Jacket. 1st Edition. Boards are rubbed and marked.Light tanning.Tightly bound.Good copy.[R.K]. Our orders are shipped using tracked courier delivery services.

Zustand: New. pp. 286.

Hardcover. Zustand: Very Good. Zustand des Schutzumschlags: Very Good. First Edition.

Hardcover. Zustand: Good. Zustand des Schutzumschlags: Fair. jacket is worn, torn and creased. edge wear on boards. foxing and marks. sound binding. fairly good copy.[S.K]. Our orders are shipped using tracked courier delivery services.

Hardcover. Zustand: Good. Zustand des Schutzumschlags: Fair. The jacket is shelf rubbed and edgeworn, a bit torn.tanning.no inscriptions.well bound.good copy.[S.K]. Our orders are shipped using tracked courier delivery services.

Taschenbuch. Zustand: Neu. Neuware - 80 percent of companies believe they deliver a good customer experience. Yet, only 8 percent of customers agree. Why is there such a disparity Where do companies go wrong How can you optimize your customers' experience Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains how companies can close the customer experience gap and realize big returns. Research confirms little things happen in the moments that matter most to your customers. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings that are never forgotten. When those experiences are memorable, customers become loyal and even fall in love with your company. You'll also learn how doing what matters most for your customers can cost very little yet produce big returns. Just change your attitude and resolve to make your customer's experience the best it can be. After all, how much does it cost to change your attitude Discover. - How to identify the little things that matter most to your customers - Why only a few customer experiences matter much more than others - How to optimize the most critical moments along your customers' journey - How to design and deliver powerful customer experiences that cost very little - Why what matters most to your customer also matters most to your success - How many successful companies realize high returns from doing the little things.…

Hardcover. Zustand: Very Good. Zustand des Schutzumschlags: Good. Jacket is edgeworn.Previous ownership inscription.Tightly bound.Six of the most expert writers on fishing in the inland waters of Africa have combined their talents in the writing of this book.[R.K]. Our orders are shipped using tracked courier delivery services.…

Hardcover. Zustand: Good. Zustand des Schutzumschlags: Fair. The jacket is shelf rubbed and edgeworn, small tears.tanning.light marks.no inscriptions.well bound.good copy.[S.K]. Our orders are shipped using tracked courier delivery services.

Hardcover. Zustand: Good. Zustand des Schutzumschlags: Fair. 1st Edition. The jacket is shelf rubbed and edge worn.Mild tannig.Well bound.good copy.[S.K]. Our orders are shipped using tracked courier delivery services.

Zustand: New. &Uumlber den AutorA trusted advisor to many of the largest and best brands in the world, Daryl Travis is a rare breed of author, thought leader and highly regarded consultant. His first book Emotional Branding pioneered .