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Book by Sewell Carl Brown Paul B
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In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned over the last decade. Reprint.
Nota de la solapa
letely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.
Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.
Sewell focuses on the expectations and demands of contemporary consumers and employees, showin
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- VerlagCrown
- Erscheinungsdatum2002
- ISBN 10 0385504454
- ISBN 13 9780385504454
- EinbandTapa blanda
- Anzahl der Seiten240
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
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Zustand: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Artikel-Nr. X11A-01417
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
Anbieter: Wonder Book, Frederick, MD, USA
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Zustand: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Artikel-Nr. Y02A-02215
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Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer
Verlag:
Crown Publishing Group, The, 2002
ISBN 10: 0385504454
ISBN 13: 9780385504454
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Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Very Good. rev Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 5527998-75
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Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer
Verlag:
Crown Publishing Group, The, 2002
ISBN 10: 0385504454
ISBN 13: 9780385504454
Gebraucht
Softcover
Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Good. rev Edition. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 4031085-6
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Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer
Verlag:
Crown Publishing Group, The, 2002
ISBN 10: 0385504454
ISBN 13: 9780385504454
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Softcover
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. rev Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 4082468-6
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Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer
ISBN 10: 0385504454
ISBN 13: 9780385504454
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Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer
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Customers for Life : How to Turn That One-Time Buyer Into a Lifetime Customer
Verlag:
Random House Children's Books Nov 2002, 2002
ISBN 10: 0385504454
ISBN 13: 9780385504454
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Taschenbuch
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Taschenbuch. Zustand: Neu. Neuware - In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking 'Ten Commandments of Customer Service' apply to today's world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His 'Ten Commandants' provide the essential guidelines, including: Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. No complaints Something's wrong: If you never ask your customers what else they want, how are you going to give it to them Measure everything: Telling your employees to do their best won't work if you don't know how they can improve. Artikel-Nr. 9780385504454
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
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Zustand: New. Carl Sewell is the owner of one of the largest car dealerships in the United States, with more than one billion dollars in sales. He lives in Dallas, Texas, and speaks regularly to prominent executives and top corporations nationwide. . Artikel-Nr. 594612321
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