Verlag: Currency, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Zustand: USED_VERYGOOD. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Verlag: Pocket, 1998
ISBN 10: 067102101X ISBN 13: 9780671021016
Zustand: USED_VERYGOOD. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Verlag: Currency, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Zustand: USED_GOOD. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Verlag: Crown Publishing Group, The, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: USED_VERYGOOD. rev Edition. Used book that is in excellent condition. May show signs of wear or have minor defects.
Verlag: Crown Publishing Group, The, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: USED_GOOD. rev Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Verlag: Crown Publishing Group, The, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: USED_GOOD. rev Edition. Used book that is in clean, average condition without any missing pages.
Verlag: Bantam Doubleday Dell Publishing Group Inc, United States, New York, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Paperback. Zustand: USED_VERYGOOD. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Verlag: Pocket, 1998
ISBN 10: 067102101X ISBN 13: 9780671021016
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
Verbandsmitglied: IOBA
Trade Paperbac. Zustand: UNSPECIFIED. Prompt shipment, with tracking. we ship in CLEAN SECURE BOXES NEW BOXES Management & Management Techniques; Very good trade paperback; foxing edges; tanned pages and inside covers; very slight nicks to cover edges; slight signs of use and wear; tips/edges bumped; clean pages; prompt shipping with tracking.
Verlag: Pocket, 1998
ISBN 10: 067102101X ISBN 13: 9780671021016
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
Verbandsmitglied: IOBA
Paperback. Zustand: USED_ASNEW. Prompt shipment, with tracking. we ship in CLEAN SECURE BOXES NEW BOXES Fine. Later printing.
Verlag: Pocket, 1998
ISBN 10: 067102101X ISBN 13: 9780671021016
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
Verbandsmitglied: IOBA
Paperback. Zustand: USED_VERYGOOD. Prompt shipment, with tracking. we ship in CLEAN SECURE BOXES NEW BOXES Very good. 12th printing.
Verlag: Pocket, 1998
ISBN 10: 067102101X ISBN 13: 9780671021016
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
Verbandsmitglied: IOBA
Paperback. Zustand: USED_GOOD. Prompt shipment, with tracking. we ship in CLEAN SECURE BOXES NEW BOXES GOOD TRADE PAPERBACK, SOME FOXING, AND STAINS.
Verlag: Pocket, 1998
ISBN 10: 067102101X ISBN 13: 9780671021016
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
Verbandsmitglied: IOBA
Paperback. Zustand: USED_ASNEW. Prompt shipment, with tracking. we ship in CLEAN SECURE BOXES NEW BOXES Fine.
Verlag: Random House Children's Books Nov 2002, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: NEW. Neuware - In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking 'Ten Commandments of Customer Service' apply to today's world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His 'Ten Commandants' provide the essential guidelines, including: Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. No complaints Something's wrong: If you never ask your customers what else they want, how are you going to give it to them Measure everything: Telling your employees to do their best won't work if you don't know how they can improve.
Verlag: Crown, 2002
ISBN 10: 0385504454 ISBN 13: 9780385504454
Anbieter: moluna, Greven, Deutschland
Zustand: NEW. Carl Sewell is the owner of one of the largest car dealerships in the United States, with more than one billion dollars in sales. He lives in Dallas, Texas, and speaks regularly to prominent executives and top corporations nationwide. .