John wiley sons aug 1995 (9 Ergebnisse)
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 68,30
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Buch. Zustand: Neu. Neuware - A service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an organization's success, whether in for-profit, nonprofit, or govern…ment. Yet, in an era where the customer is supposedly king, individuals are increasingly dissatisfied with the service they receive. As more and more services traditionally offered by indepAndent practitioners--such as law, health, and mental health--shift to large organizations, the quality of the customer-provider interaction deteriorates. The Dynamics of Service is the first book to examine the service transaction in depth from social, psychological, and management perspectives. Barbara A. Gutek details the changing nature of customer-provider interactions from relationships when a customer has repeated contact with a particular provider--to encounters, which typically consist of a single brief episode. She examines the cumulative impact of this quiet revolution upon customers, providers, and the enterprises that provide service--and shows how it is changing the quality of our lives. With powerful implications for health care, psychotherapy, higher education, law, and all areas where work is rapidly being restructured in large organizations, The Dynamics of Service provides professionals in many disciplines with a common framework for understanding how customers will be served in the future.
- Softcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 93,05
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Taschenbuch. Zustand: Neu. Neuware - Man controls and dominates the habitat of most animals, both domestic and wild and there is a need for a pragmatic, workable approach to the problem of reconciling animal welfare with economic forces and the needs of man. It is the author s contention that much of the current philosophical di…scussion of animal welfare is misdirected now that it is possible to measure to some extent what animals think and feel and how much they can appreciate their quality of life. The book deals with farm animals, pets, wild animals and laboratory animals and dicusses their environmental requirements, fear and stress, their response to pain, injury, disease and death, behaviour and aggression, and the implications of biotechnology and genetic engineering. Finally, the book tries to reconcile reverence for life with the inescapability of killing and reviews the prospects of preserving and enhancing quality of life for animals through legislations, education, economic and moral incentives.
- Softcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 93,22
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Taschenbuch. Zustand: Neu. Neuware - Following the sucess of the previous editions of this established text, the sixth edition of Chesneys Radiographic Imaging reflects the advances in radiography education and practice, and the changing role of the radiographer. With the needs of the student in mind, the authors have identified… the growing need to reference source material wherever possible. Coverage of radiographic imaging processed has been revised and updated throughout. Digital technology has been expanded and new sections on digital picture archiving and communication systems and computed radiography have been introduced. Descriptions of dry silver imaging and receiver operating characteristics have been included. The importance of health and safety in processing areas is also covered.Chesneys Radiographic Imaging provides a sound knowledge base for students. It will also be of interest to radiographers working in an increasingly demanding workplace with new technology of ever increasing complexity.
- Softcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 147,63
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Taschenbuch. Zustand: Neu. Neuware - Indispensable for hospitality managers who need to communicate effectively with their Spanish-speaking employees, this unique book gives you the basic Spanish language skills you need at work every day. You ll quickly learn Spanish phrases, questions, and instructions that you can use immedia…tely--in all the areas of your daily operations. This concise but comprehensive book gives you all the tools you need: Common dialogues in Spanish for the full range of hospitality occupations, including housekeeping, restaurant, kitchen, and engineering Useful phrases, including greetings, introductions, time, numbers, the calendar, and more Position descriptions and hotel and restaurant operating procedures in Spanish Interviewing vocabulary and general personnel office dialogues A brief overview of Spanish grammar basics and an easy-to-use pronunciation guide A model Spanish-language employee manual Handy, English-Spanish/Spanish-English hospitality dictionaries.
- Softcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 166,51
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Taschenbuch. Zustand: Neu. Neuware - Combines a succinct style with an easy-to-use format to provide readers with a clear understanding regarding the principles and practice of bacteriology. Includes accessible information on bacteria as agents of human disease.
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 253,23
EUR 38,83 VersandVersand von Deutschland nach USAAnzahl: 1 verfügbar
Buch. Zustand: Neu. Neuware - The second edition of this classic volume provides comprehensive coverage of over one hundred of the world's major economically significant crop plants and their wild ancestors. The crops featured range from cereals to tropical staples, beans and pulses, vegetables, fruits, cash crops, oil crops and… spices. Information on crop evolution is vital in the current effort to understand and conserve biodiversity, and provide a basis for the improvement of plant species. The second edition takes into account the rapid advances made in this field with the advent of new molecular techniques and our ever growing understanding of genetics. Evolution of Crop Plants is an excellent resource for plant breeders and biotechnologists, seed producers, plant pathologists and researchers in agriculture, crop evolution and conservation. For each crop, the book includes a detailed examination of.
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 266,56
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Buch. Zustand: Neu. Neuware - An important new perspective on AFFINE AND PROJECTIVEGEOMETRY This innovative book treats math majors and math education studentsto a fresh look at affine and projective geometry from algebraic,synthetic, and lattice theoretic points of view. Affine and Projective Geometry comes complete with ninety…illustrations, and numerous examples and exercises, coveringmaterial for two semesters of upper-level undergraduatemathematics. The first part of the book deals with the correlationbetween synthetic geometry and linear algebra. In the second part,geometry is used to introduce lattice theory, and the bookculminates with the fundamental theorem of projectivegeometry. While emphasizing affine geometry and its basis in Euclideanconcepts, the book: \* Builds an appreciation of the geometric nature of linear algebra \* Expands students' understanding of abstract algebra with itsnontraditional, geometry-driven approach \* Demonstrates how one branch of mathematics can be used to provetheorems in another \* Provides opportunities for further investigation of mathematicsby various means, including historical references at the ends ofchapters Throughout, the text explores geometry's correlation to algebra inways that are meant to foster inquiry and develop mathematicalinsights whether or not one has a background in algebra. Theinsight offered is particularly important for prospective secondaryteachers who must major in the subject they teach to fulfill thelicensing requirements of many states. Affine and ProjectiveGeometry's broad scope and its communicative tone make it an idealchoice for all students and professionals who would like to furthertheir understanding of things mathematical.
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 320,90
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Buch. Zustand: Neu. Neuware - The authoritative handbook to exploiting the full power and versatility of PIXE- now and in the next century Respected for its practical accuracy and detection range of parts per million, particle-induced X-ray emission has enjoyed a secure place in the analytical arsenal of the nuclear physics labo…ratory. Yet, its undeniable analytical potential in other areas of science has scarcely been tapped. This unique reference, from PIXE specialists in biomedicine, atmospheric science, earth science, and art and archaeology, features a user-based look at PIXE's conceptual basics and methodology, with a view toward new and creative analytical work. Touching on every facet of PIXE technology, from basic instrumentation, specimens, the characteristics of X-ray spectroscopy, standardization of quantitative analysis, to the accuracy of PIXE analysis and its limits of detection, the book offers an unprecedented look at the newer uses of PIXE in such areas as: - Applications of macro- and micro-PIXE in medicine, zoology, and botany - Analysis of atmospheric aerosols - Geological and extra-terrestrial material - Analysis of gem stones, pottery, glass, and alloys - As an exploratory tool for pigments and paintings and 'paper-like' materials Complete with a comparative look contrasting PIXE with more conventional forms of analysis, this important reference is key to grasping the technique's practical specifics and exploiting its full analytical potential.
- Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, DeutschlandAHA-BUCH GmbH
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EUR 426,69
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Buch. Zustand: Neu. Neuware - The aim of this book is to describe the methods leading to mechanical and numerical modelling of the linear vibrations of elastic structures coupled with internal fluids (sloshing, hydroelasticity and structural acoustics). It is characteristic of the problems under consideration that they are multi…disciplinary involving structural and fluid representation and related numerical aspects. The problems are solved by direct resolution of the coupled systems by finite element methods and modal reduction procedures using the eigenmodes of elementary subsystems . The numerical methods described in this book have applications in various engineering disciplines such as the automotive and aerospace industries, civil engineering, nuclear engineering and bioengineering.
