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Verlag: Pearson Education, Limited, 2003
ISBN 10: 1862505098ISBN 13: 9781862505094
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: Good. Used book that is in clean, average condition without any missing pages.
Verlag: Kendall Hunt Publishing Company, 2013
ISBN 10: 1465208232ISBN 13: 9781465208231
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: As New. Used book that is in almost brand-new condition.
Verlag: Kendall Hunt Publishing Company, 2013
ISBN 10: 1465208232ISBN 13: 9781465208231
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Verlag: Pearson
Anbieter: WeBuyBooks, Rossendale, LANCS, Vereinigtes Königreich
Zustand: Good. Most items will be dispatched the same or the next working day.
Verlag: Prentice Hall, 2003
ISBN 10: 1862505098ISBN 13: 9781862505094
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Buch
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9781862505094.
Verlag: Kendall/Hunt Publishing Co ,U.S., 2013
ISBN 10: 1465208232ISBN 13: 9781465208231
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New.
Verlag: Springer New York, 2014
ISBN 10: 1489995773ISBN 13: 9781489995773
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Buch
Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - 'Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.' ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University 'With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing.'--Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland 'Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing.' --A. 'Parsu' Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida 'Service excellence and service innovation are critical for success in today's competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals.' --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University.
Verlag: Springer New York, 2011
ISBN 10: 1461415535ISBN 13: 9781461415534
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Buch
Buch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - 'Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.' ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University 'With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing.'--Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland 'Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing.' --A. 'Parsu' Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida 'Service excellence and service innovation are critical for success in today's competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals.' --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University.
Verlag: Kendall/Hunt Publishing Co ,U.S., 2014
ISBN 10: 1465241078ISBN 13: 9781465241078
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New. Although a nascent field of research, customer experience management has become an important research and management topic in today s interconnected world. This book highlights how service management can be most effectively used to create positive customer .
Verlag: New York, Springer., 2012
ISBN 10: 1461415535ISBN 13: 9781461415534
Anbieter: Antiquariat im Hufelandhaus GmbH vormals Lange & Springer, Berlin, Deutschland
Buch
XXXII, 315 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Stamped. Sprache: Englisch.
Verlag: New York, Springer., 2012
ISBN 10: 1461415535ISBN 13: 9781461415534
Buch
XXXII, 315 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Stamped. Sprache: Englisch.
Verlag: Goodfellow Publishers Limited, 2019
ISBN 10: 1911635166ISBN 13: 9781911635161
Anbieter: Monster Bookshop, Fleckney, Vereinigtes Königreich
Buch
Paperback. Zustand: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE.
Verlag: Goodfellow Publishers Ltd 2019-09-01, Oxford, 2019
ISBN 10: 1911635166ISBN 13: 9781911635161
Anbieter: Blackwell's, London, Vereinigtes Königreich
Buch
paperback. Zustand: New. Language: ENG.
Verlag: Goodfellow Publishers Limited, 2019
ISBN 10: 1911635166ISBN 13: 9781911635161
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New. Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers needs within the context of personal relationships and experience.Klappentext.