Quality management (Mehr als 11.000 Ergebnisse)

Paperback. Zustand: Good.

Paperback. Zustand: Very Good. Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method. Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the responsibilities of the workers under them, managers who tend to blame workers, not realizing that workers want to take pride in their work. Change, Dr. Deming beliees, starts at the top with an informed, quality-conscious management. This book includes excellent advice on how to achieve that level of management expertise in the author's analysis of Dr. Deming's famous 14 Points for Managers and his Deadly diseases of management. Dr. Deming's management techniques are all carefully explained in this detailed, step-by-step treatment of their major points and of their practical applications to everyday business life. A large portion of The Deming Management Method is devoted to practical applications of the method by some of American's most innovative firms, including Honeywell, AT&T and Campbell's Soup. …

Paperback. Zustand: Good. Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method. Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the responsibilities of the workers under them, managers who tend to blame workers, not realizing that workers want to take pride in their work. Change, Dr. Deming beliees, starts at the top with an informed, quality-conscious management. This book includes excellent advice on how to achieve that level of management expertise in the author's analysis of Dr. Deming's famous 14 Points for Managers and his Deadly diseases of management. Dr. Deming's management techniques are all carefully explained in this detailed, step-by-step treatment of their major points and of their practical applications to everyday business life. A large portion of The Deming Management Method is devoted to practical applications of the method by some of American's most innovative firms, including Honeywell, AT&T and Campbell's Soup.…

Paperback. Zustand: Fair. Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method. Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the responsibilities of the workers under them, managers who tend to blame workers, not realizing that workers want to take pride in their work. Change, Dr. Deming beliees, starts at the top with an informed, quality-conscious management. This book includes excellent advice on how to achieve that level of management expertise in the author's analysis of Dr. Deming's famous 14 Points for Managers and his Deadly diseases of management. Dr. Deming's management techniques are all carefully explained in this detailed, step-by-step treatment of their major points and of their practical applications to everyday business life. A large portion of The Deming Management Method is devoted to practical applications of the method by some of American's most innovative firms, including Honeywell, AT&T and Campbell's Soup.…

Paperback. Zustand: Very Good. Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.…

Paperback. Zustand: Good. Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.…

Paperback. Zustand: Good. Emphasizing a forward-thinking approach to service quality in criminal justice, Administration and Management in Criminal Justice uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector.…

Paperback. Zustand: Fair. Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Paperback. Zustand: Good. Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Zustand: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardback. Zustand: Very Good. Now available in trade paperback, this mega-seller brings the timeless message of the leading evangelist of quality (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.…

Hardback. Zustand: Good. Now available in trade paperback, this mega-seller brings the timeless message of the leading evangelist of quality (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.…

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Workbook.

Paperback. Zustand: Fair. This completely revised text offers a current perspective on leadership and management in nursing, and gives nurses a thorough understanding of what it takes to lead in delivering quality health care. LEADERSHIP AND MANAGEMENT IN NURSING, 2/e reflects the Institute of Medicine?s influential framework, emphasizing five core competencies: providing patient-centered care; working in interdisciplinary teams; employing evidence-based practice; applying quality improvement; and utilizing informatics. Updated throughout, it contains a new chapter on evidence-based practice and management; expanded coverage of quality improvement; new Evidence for Effective Leadership and Management features; innovative ?Application to Your Unit? features; coverage of healthcare reform; expanded activities and resources; improved and streamlined organization; an integrated and expanded glossary; and much more.…

Paperback. Zustand: Good. This completely revised text offers a current perspective on leadership and management in nursing, and gives nurses a thorough understanding of what it takes to lead in delivering quality health care. LEADERSHIP AND MANAGEMENT IN NURSING, 2/e reflects the Institute of Medicine?s influential framework, emphasizing five core competencies: providing patient-centered care; working in interdisciplinary teams; employing evidence-based practice; applying quality improvement; and utilizing informatics. Updated throughout, it contains a new chapter on evidence-based practice and management; expanded coverage of quality improvement; new Evidence for Effective Leadership and Management features; innovative ?Application to Your Unit? features; coverage of healthcare reform; expanded activities and resources; improved and streamlined organization; an integrated and expanded glossary; and much more.…

Paperback. Zustand: Very Good. With a focus on doing the right thing right the first time. Ireland has constructed a solid presentation on how to invest in quality throughout all the project management processes. Understanding customers' requirements and the essential nature of planning to meet quality expectations is explored thoroughly, along with a solid discussion of the choices of resources. Other topics include human factors and the effects of internal and external demands, as well as the tools, management techniques, methodologies, and costs associated with infusing quality into project management. The book is essential reading to learn more about one of the knowledge areas of the Project Management Body of Knowledge (PMBOK(R)).…

Paperback. Zustand: Good. With a focus on doing the right thing right the first time. Ireland has constructed a solid presentation on how to invest in quality throughout all the project management processes. Understanding customers' requirements and the essential nature of planning to meet quality expectations is explored thoroughly, along with a solid discussion of the choices of resources. Other topics include human factors and the effects of internal and external demands, as well as the tools, management techniques, methodologies, and costs associated with infusing quality into project management. The book is essential reading to learn more about one of the knowledge areas of the Project Management Body of Knowledge (PMBOK(R)).…

Paperback. Zustand: Good.

Paperback. Zustand: Good. Provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Zustand: Good.

Zustand: Very Good.

Paperback. Zustand: Good. This new comprehensive resource Medical Quality Management: Theory and Practice addresses the needs of physicians, medical students, and other health care professionals for up to date information about medical quality management. In reviewing the key principles and methods that comprise the current state of medical quality management in U.S. health care, this text provides a concise summary of quality improvement, patient safety and quality measurement methodologies. This textbook also describes the current state of global networks and computing technologies, and provides an overview of ethics, legislation, policy making, accreditation and utilization management techniques as it relates to quality improvement. including general approaches and methods, support systems, regulatory constructs, and common outcomes. Complete with case studies, executive summaries, and figures and tables, this is a necessary guide for all executives and medical directors, academicians and students, as well as all physicians and other health professionals in clinical practice.…

Paperback. Zustand: Very Good. This new comprehensive resource Medical Quality Management: Theory and Practice addresses the needs of physicians, medical students, and other health care professionals for up to date information about medical quality management. In reviewing the key principles and methods that comprise the current state of medical quality management in U.S. health care, this text provides a concise summary of quality improvement, patient safety and quality measurement methodologies. This textbook also describes the current state of global networks and computing technologies, and provides an overview of ethics, legislation, policy making, accreditation and utilization management techniques as it relates to quality improvement. including general approaches and methods, support systems, regulatory constructs, and common outcomes. Complete with case studies, executive summaries, and figures and tables, this is a necessary guide for all executives and medical directors, academicians and students, as well as all physicians and other health professionals in clinical practice.…

Paperback. Zustand: Good. In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.…

Paperback. Zustand: Very Good. In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.…

Paperback. Zustand: Very Good.

Hardback. Zustand: Good.

Paperback. Zustand: Fair.

Paperback. Zustand: Good.