ISBN: 9787115649843 - experience measurement: from data insights to action guidelines(chinese edition) (1 Ergebnisse)

paperback. Zustand: New. Language:Chinese.Paperback. Pub Date: 2024-09 Pages: 376 Publisher: Posts & Telecom Press This is the third book in the Customer Experience Series. and it is also the most comprehensive. foundational. and content-rich. focusing on experience measurement methods. tools. and applications. This book consists of three parts: Part One constructs the overall framework for experience measurementcustomer experience measurement and employee experience measurementand explains the relationship between t.…