ISBN: 9783319181783 - complaint management and channel choice: an analysis of customer perceptions (springerbriefs in business) (4 Ergebnisse)

Zustand: New. In English.

Paperback. Zustand: Brand New. 2015 edition. 90 pages. 9.00x6.00x0.50 inches. In Stock.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.…

Taschenbuch. Zustand: Neu. Complaint Management and Channel Choice | An Analysis of Customer Perceptions | Stefan Garding (u. a.) | Taschenbuch | xv | Englisch | 2015 | Springer | EAN 9783319181783 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu. …