Isbn: 9781640951532 - the cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists (12 Ergebnisse)

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Paperback. Zustand: Very Good. The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

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Zustand: Very Good. : En este libro, el experto Shep Hyken explora cómo las empresas pueden diseñar estrategias para transformar tanto a sus empleados como a sus clientes a través de cinco fases culturales distintas, pasando de la incertidumbre al asombro. A través de diversos casos de estudio, el autor demuestra cómo las organizaciones líderes logran crear una cultura centrada en el cliente que convierte a los consumidores satisfechos en verdaderos evangelistas de la marca.La obra ofrece una guía práctica y oportuna sobre cómo implementar cambios internos y externos para fomentar una cultura de servicio excepcional. Hyken sostiene que la felicidad de los empleados y clientes es el motor principal del éxito empresarial, proporcionando las herramientas necesarias para que cualquier organización pueda construir su propio "culto al cliente" y alcanzar niveles superiores de lealtad y compromiso. EAN: 9781640951532 Tipo: Libros Categoría: Negocios y Economía Título: The Cult of the Customer Autor: Shep Hyken Idioma: en Formato: Tapa blanda.…

Paperback. Zustand: Brand New. new upd edition. 280 pages. 8.75x6.00x0.75 inches. In Stock.