ISBN: 9781491949887 - designing delivery: rethinking it in the digital service economy (9 Ergebnisse)

Paperback. Zustand: Good. Now that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making-and keeping-promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You'll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability.…

Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Zustand: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: Brand New. 300 pages. 9.00x6.00x0.50 inches. In Stock.

Taschenbuch. Zustand: Neu. Neuware - We're moving from a product economy to a service economy, with services becoming ever more digital in nature. Software service quality is becoming critical to ordinary citizens' ability to function. This book helps digital service professionals understand the limitations of quality assurance (QA) methodologies that fail to connect technical and non-technical disciplines and requirements involved in digital service delivery. It provides a holistic methodology that helps organizations overcome these limitations by creating a shared understanding of customer needs, and focusing on resilient solutions to those needs.Ideal for marketers, designers, project managers, developers, system administrators, and testers, this book:Takes a unique customer-centered approach to the entire service delivery lifecycleApplies this perspective across development, operations, QA, design, project management, and marketingProvides a specific quality assurance methodology that unifies those disciplinesFrames that methodology in terms of achieving resilience rather than just stability.…

Kartoniert / Broschiert. Zustand: New. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery.We re moving from a product economy to a service economy, with services becoming eve.

Softcover/Paperback. Zustand: Gut. 230 S. Gutes Exemplar, geringe Gebrauchsspuren, Cover/SU berieben/bestoßen, Schnitt/Papier nachgedunkelt, innen alles in Ordnung. A260529am70 ISBN: 9781491949887 Sprache: Englisch Gewicht in Gramm: 1050.