Isbn: 9781416546900 - your call is (not that) important to us: customer service and what it reveals about our world and our lives (11 Ergebnisse)

Paperback. Zustand: Fair. "Updated throughout plus new introduction and new chapter"--Cover.

Paperback. Zustand: Good. "Updated throughout plus new introduction and new chapter"--Cover.

Paperback. Zustand: Fair. Updated ed. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Zustand: Fine. Used book that is in almost brand-new condition. May contain a remainder mark. Better World Books: Buy Books. Do Good.

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

paperback. Zustand: Very Good.

paperback. Zustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.…

Paperback. Zustand: Brand New. reprint edition. 301 pages. 8.50x5.75x0.75 inches. In Stock.

Zustand: New. "Updated throughout plus new introduction and new chapter"--Cover. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 220 x 163 x 21. Weight in Grams: 268. . 2010. Paperback / so. . . . . Books ship from the US and Ireland.

Taschenbuch. Zustand: Neu. Neuware - Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulsewho hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer serviceand why customer service doesn't have to be this bad.…

Kartoniert / Broschiert. Zustand: New. &Uumlber den AutorrnrnEmily Yellin is the author of Our Mothers War, and was a longtime contributor to the New York Times. She has also written for Time, the Washington Post, the International Herald Tribune, Newsweek, Smithsonian Magazine, an.