9781118988923 - service design for business: a practical guide to optimizing the customer experience von reason, ben; løvlie, lavrans; brand flu, melvin (26 Ergebnisse)
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Hardcover. Zustand: Very Good. Service Design for Business: A Practical Guide to Optimizing the Customer Experience This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clea…rly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
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Sprache: Englisch
Verlag: John Wiley & Sons Inc, United States, New York, 2016
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Paperback. Zustand: Very Good. A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effec…tive approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspectiveSee your organization through the lens of the customerMake customer experience an organization-wide responsibilityAnalyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great productthe organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Zustand: Muy bueno. : Esta guía está dirigida a cualquier organización que desee ofrecer a sus clientes una experiencia más positiva. Los autores muestran cómo transformar la experiencia del cliente y mantenerlo involucrado a través del arte del diseño de servicios intencional. Se explora cómo entender mejor a los clientes propo…rciona la base para la mejora e innovación del servicio impulsada por el cliente, y cómo diseñar un servicio en torno a las necesidades de los clientes ofrece una nueva forma de abordar los desafíos empresariales. EAN: 9781118988923 Tipo: Libros Categoría: Negocios y Economía Título: Service design for business Autor: Ben Reason| Lavrans Løvlie| Melvin Brand Flu Editorial: John Wiley & Sons, Inc. Idioma: eng Páginas: 189 Formato: Tapa dura.
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Zustand: New. pp. 240.
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Hardcover. Zustand: Brand New. 1st edition. 208 pages. 9.00x6.25x0.75 inches. In Stock.
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Zustand: New. A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Num Pages: 208 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Weight in… Grams: 666. . 2015. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.
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Buch. Zustand: Neu. Neuware - A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effecti…ve approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.\* Approach customer experience from a design perspective\* See your organization through the lens of the customer\* Make customer experience an organization-wide responsibility\* Analyze the market factors that dovetail with customer experience designThe Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product--the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Weitere Bilder- Hardcover
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Buch. Zustand: Neu. Service Design for Business | A Practical Guide to Optimizing the Customer Experience | Ben Reason (u. a.) | Buch | Introduction viiChapter 1 Why Service Design 1Three Trends That Make Service Design Relevant Today 2Use Service Design to Deal with Business Ambitions and Organizational Challenges 4Key Concepts… 7Chapter 2 Foundations: Three Critical Factors in Service D | Englisch | 2016 | John Wiley & Sons | EAN 9781118988923 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.
