Isbn: 9780814403273 - keeping score: using the right metrics to drive world-class performance (15 Ergebnisse)

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Hardcover. Zustand: Good. 198 pages. cover worn, writing on inside coverKeeping Score ensures that you look at the right measurements. The author con tends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everythi ng is more damaging than measuring nothing - pinpointing the vital few key measu res is the key to success.Following a Baldrige approach, Mark Brown shows yo u how to evaluate your current approach to measurement and redesign inadequate m etrics and systems used to collect and report data. Developing an accurate measu rement system ensures that you correctly measure customer satisfaction and value , the quality of products and services before they reach the customer, and emplo yee satisfaction.In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right fi nancial metrics, perform process measurement, and track supplier performance. …

Hardcover. First edition. First printing [stated]. ix, 198 p. Illustrations. Bibliography. Index. This work shows how to develop an effective Baldrige-based measurement system by targetting the vital few key measures. Good in good dust jacket. Highlighting/underlining. Signed by author. DJ has some wear and soiling, with small edge wear. Corners of several pages creased. Limited ink underlining noted. Previous owner's label on fep.…

Zustand: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.