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Inhaltsangabe
Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.
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Über die Autorin bzw. den Autor
MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Amacom, United States, New York, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Hardcover. Zustand: Very Good. Keeping Score: Using the Right Metrics to Drive World-Class Performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780814403273
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Keeping Score: Using the Right Metrics to Drive World Class Performance
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AMER MANAGEMENT ASSN INC, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
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Keeping Score : Using the Right Metrics to Drive World-Class Performance
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