Keeping Score: Using the Right Metrics to Drive World-Class Performance - Hardcover

Brown, Mark Graham

 
9780814403273: Keeping Score: Using the Right Metrics to Drive World-Class Performance
Hardcover
ISBN 10: 0814403271 ISBN 13: 9780814403273
Verlag: Amacom, 1996

Inhaltsangabe

Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.

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Über die Autorin bzw. den Autor

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

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Verlag
Amacom
Erscheinungsdatum
1996
Sprache
Englisch
ISBN 10 
0814403271
ISBN 13 
9780814403273
Einband
Gebundene Ausgabe
Anzahl der Seiten
198
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Buchpark GmbH
gpsr@buchpark.de

Krügerweg 1
Trebbin
Brandenburg
14959
Deutschland

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9781563273551: Keeping Score: Using the Right Metrics to Drive World Class Performance

Vorgestellte Ausgabe

ISBN 10:  1563273551 ISBN 13:  9781563273551
Verlag: Productivity Press, 2020
Softcover