9780750659840 - Meeting Customer Needs (Chartered Management Institute Series) von Smith, Ian (6 Ergebnisse)

Zustand: Good. 3rd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: Good. This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning. A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.

Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.

Zustand: New. In.

Paperback. Zustand: Brand New. 3rd edition. 240 pages. 9.50x7.25x0.40 inches. In Stock.

Zustand: New. Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies. Series: CMI Open Learning Programme. Num Pages: 232 pages, Illustrated. BIC Classification: KJMV; KJSU. Category: (P) Professional & Vocational. Dimension: 191 x 246 x 12. Weight in Grams: 462. . 2003. 3rd Edition. paperback. . . . . Books ship from the US and Ireland.