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Meeting Customer Needs (Chartered Management Institute Series) - Softcover

Smith, Ian

 
9780750659840: Meeting Customer Needs (Chartered Management Institute Series)
Softcover
ISBN 10: 075065984X ISBN 13: 9780750659840
Verlag: Routledge, 2003

Inhaltsangabe

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Ian Smith

Von der hinteren Coverseite

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.

A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

Ian Smith has some 30 years experience as a senior management and marketing professional, academic and writer. He now divides his time between consultancy work, mainly with not for profit organisations, and his writing and broadcasting activities. He lives in London with his wife and three daughters.

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Verlag
Routledge
Erscheinungsdatum
2003
Sprache
Englisch
ISBN 10 
075065984X
ISBN 13 
9780750659840
Einband
Taschenbuch
Auflage
3
Anzahl der Seiten
232
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