ISBN: 9780743270274 - integrity service: treat your customers right-watch your business grow (10 Ergebnisse)

Hardback. Zustand: Good. Every company today recognises the importance of good customer service and pays lip service to the concept of putting the customer first. Why, then, asks bestselling author Willingham, do so many people have such terrible experiences interacting with service providers? And how can businesses train employees to offer customers the courtesy and attention that they deserve? Willingham, whose seminars and training sessions have helped big companies around the world challenge and change their employees, offers a new and subtler way of looking at customer service. INTEGRITY SERVICE brings the 'whole person' into the service experience, showing that good customer relationships grow from employees' inner beliefs about who they are and what it's possible for them to achieve. INTEGRITY SERVICE presents fundamental principles that lead to individual success and gives readers specific action guidelines to practice on and off the job. Willingham's proven success through his seminars and programmes ensures that the hands-on help in this book will bring employees and managers to a new level of understanding of the nature of service.…

Hardback. Zustand: Very Good. Every company today recognises the importance of good customer service and pays lip service to the concept of putting the customer first. Why, then, asks bestselling author Willingham, do so many people have such terrible experiences interacting with service providers? And how can businesses train employees to offer customers the courtesy and attention that they deserve? Willingham, whose seminars and training sessions have helped big companies around the world challenge and change their employees, offers a new and subtler way of looking at customer service. INTEGRITY SERVICE brings the 'whole person' into the service experience, showing that good customer relationships grow from employees' inner beliefs about who they are and what it's possible for them to achieve. INTEGRITY SERVICE presents fundamental principles that lead to individual success and gives readers specific action guidelines to practice on and off the job. Willingham's proven success through his seminars and programmes ensures that the hands-on help in this book will bring employees and managers to a new level of understanding of the nature of service. …

Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardcover. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Zustand: Very Good. Very Good condition. Like New dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Zustand: Good. Good condition. Like New dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Zustand: Fine. Leichte Kratzer / Abnutzungen / Druckstellen; Vergilbt / ausgeblichen. Every company today acknowledges the significance of good customer service and prioritizing the customer. However, service personnel often act as if customers should serve them instead. Many customers feel neglected and frustrated, questioning the decline of basic civility and courtesy. This raises concerns about how businesses can train employees to deliver the attention and respect customers deserve. Ron Willingham, known for transforming employee behavior in major companies through his seminars, offers a fresh perspective on customer service. Rather than relying on superficial smiles, Integrity Service emphasizes the importance of bringing the whole person into the service experience. It highlights that strong customer relationships stem from employees' beliefs about their identity, potential career rewards, and the value they can provide. The book outlines fundamental principles for individual success and offers actionable guidelines for both on-the-job and personal development. Willingham's proven success in his programs ensures that the practical advice provided will help both employees and managers grasp the true essence of service. In an era dominated by automated systems and frustrated customers, this approach empowers employees to deliver the exceptional service that customers truly desire and deserve.…

Hardcover. Zustand: Brand New. new title edition. 288 pages. 9.20x6.25x1.00 inches. In Stock.