9780684843902 - Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force von Jolles, Robert L. (9 Ergebnisse)

Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Zustand: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardback. Zustand: Fine.

Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Zustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Signed by Author(Unverified).

Hardcover. Zustand: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDVery good. Clean text. Email for further information.

Hardcover. Zustand: Fine. Leichte Abnutzungen; Leichte Risse. "Customer Centered Selling" reveals the secrets of the renowned Xerox sales training program, developed by Robert L. Jolles, who has the longest tenure as a Sales Trainer at Xerox. The key insight is to reverse traditional selling practices by prioritizing the customer's needs and decision-making process over the selling process itself. Jolles introduces a systematic approach to anticipate and influence customer behavior through an eight-stage "decision cycle." Understanding this cycle is crucial before aligning it with your own "selling cycle." Central to his teachings is the innovative concept of planting ideas in the customer's mind, making them feel as though they originated those ideas. Jolles presents a repeatable and adaptable selling process that can be applied to any persuasive scenario. The book is enriched with case studies, activities, and exercises designed to help readers grasp the principles and apply them to their unique situations. It is an essential read for sales professionals, sales managers, and any managers seeking a structured approach to persuasion.

Hardcover. Reprint. Second printing. xiii, [1], 364 p. Illustrations. Index. The author was a senior sales training consultant for Xerox Corporation. This guide teaches the reader an eight-stage sales process to anticipate and manipulate customer behaviour at each phase of the selling cycle. The eight stages are: research, analysis, confirmation, requirement, specification, solution, close and maintenance. CUSTOMER CENTERED SELLING teaches you the secret of the world-famous Xerox sales training program. For almost two decades, tens of thousands of salespeople have learned the lessons presented here by Robert L. Jolles, the Sales Trainer with the longest tenure working at Xerox Corporation today. The secret, Jolle reveals, is reversing the conventional selling practice. Very good in very good dust jacket. Signed by author. DJ has slight wear and soiling.