9780669200355 - service management and marketing: managing the moment of truth in service competition (issues in organization and management series) von gronroos, christian (4 Ergebnisse)

Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:0669200352.

Hardcover. Zustand: Good. Zustand des Schutzumschlags: Good. Dust jacket in good condition. Shelf and handling wear to cover and binding, with general signs of previous use. Secure packaging for safe delivery.