ISBN: 9780520272941 - managed heart: commercialization of human feeling: commercialization of human feeling, updated with a new preface (17 Ergebnisse)

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Zustand: very_good. Pages are clean with no markings. May show minor signs of wear or cosmetic defects marks, cuts, bends, or scuffs on the cover, spine, pages, or dust jacket. May have remainder marks on edges.

Paperback. Zustand: Good. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.…

Paperback. Zustand: Very Good. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.…

Paperback. Zustand: Very Good. The Managed Heart: Commercialization of Human Feeling This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Zustand: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

Zustand: New. pp. 339.

Zustand: New. Idioma/Language: Inglés. In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendantâs job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural. " The bill collectorâs job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural. " Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the companyâs commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. *** Nota: Los envíos a España peninsular, Baleares y Canarias se realizan a través de mensajería urgente. No aceptamos pedidos con destino a Ceuta y Melilla.…

Zustand: New. In English.

Zustand: New. 2012. Third Edition, Updated with a New Preface. Paperback. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Num Pages: 339 pages, 4 tables, 1 chart. BIC Classification: JFFP; JMJ; JMQ. Category: (G) General (US: Trade). Dimension: 208 x 140 x 21. Weight in Grams: 412. Commercialization of Human Feeling. 339 pages. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Cateogry: (G) General (US: Trade). BIC Classification: JFFP; JMJ; JMQ. Dimension: 208 x 140 x 21. Weight: 418. . . . . . Books ship from the US and Ireland.…

Paperback. Zustand: Brand New. 3rd revised edition. 339 pages. 8.20x5.40x1.00 inches. In Stock.

Taschenbuch. Zustand: Neu. Neuware - A sociological theory of emotion: we feel what we think we should feel, relative to our gender, social status, education, and professional level. This study documents the 'feeling rules' and analyzes 'emotion work', looking in particular at airline flight attendants and bill collectors. The new afterword describes recent research and discusses many of the new service economy jobs, including nannies, childcare workers, au pairs, elder workers, and nursing home workers. It also identifies the new trend of the home as workplace, which draws on both work and family cultures.…

Zustand: NEW.

Zustand: New. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants a.

Taschenbuch. Zustand: Neu. Managed Heart | Commercialization of Human Feeling, Updated with a New Preface | Arlie Russell Hochschild | Taschenbuch | Einband - flex.(Paperback) | Englisch | 2012 | University of California | EAN 9780520272941 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu. …