Isbn: 9780470848531 - customer management excellence: successful strategies from service leaders (9 Ergebnisse)

HRD. Zustand: New. New Book. Shipped from UK. Established seller since 2000.

Zustand: New. pp. viii + 216.

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

hardcover. Zustand: Gut. 224 Seiten; 9780470848531.3 Gewicht in Gramm: 1.

Zustand: New. In English.

Zustand: New. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478. . 2002. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.…

Hardcover. Zustand: Brand New. 1st edition. 224 pages. 9.00x6.00x1.00 inches. In Stock.

Zustand: New. . pragmatic, down-to-earth analysis of the key issues involved. (Marketing Business, February 2003)Customer Management Excellence determines the processes required for organisations to embark on service excellence programmes. It is designed to red.

Buch. Zustand: Neu. Neuware - CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence.\* An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic\* Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques\* Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management.…