9780412447402 - Spc Simplified for Services: Practical Tools For Continuous Quality Improvement von Amsden, Davida (7 Ergebnisse)

Softcover-Großformat. Zustand: Gut. 299 Seiten; Das hier angebotene Buch stammt aus einer teilaufgelösten wissenschaftlichen Bibliothek und trägt die entsprechenden Kennzeichnungen (Rückenschild, Instituts-Stempel.); der Buchzustand ist ansonsten ordentlich und dem Alter entsprechend gut. Einbandkanten sind leicht bestoßen. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 590 Softcover reprint of the original 1st ed. 1991.

Zustand: New. In.

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Paperback. Zustand: Brand New. reprint edition. 300 pages. 10.05x8.00x0.71 inches. In Stock.

Zustand: New. This text describes the basic tools and techniques of statistical process control to be used in service industries. The authors cover the use of histograms, Pareto analysis, control charts and sampling plans and how they can be applied to a service quality programme. Num Pages: 320 pages, 23 black & white illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 254 x 203 x 17. Weight in Grams: 696. . 1991. Softcover reprint of the original 1st ed. 1991. Paperback. . . . . Books ship from the US and Ireland.

Zustand: New.

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se rious competitive threat to your company. Some examples may help you see the seriousness of your situation.