9780273626336 - Customer Challenge: The Inside Story of a Remarkable Transformation in Customer Service von Johnson, Tom (3 Ergebnisse)

Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

Zustand: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Zustand: Muy bueno. : Descubre la historia interna de cómo BT se reinventó a sí misma, pasando de ser una empresa de servicios públicos criticada a una corporación privada venerada, con una de las reputaciones más altas en excelencia en el servicio al cliente. Este libro te muestra cómo adaptar las lecciones aprendidas por BT para revolucionar tu propia empresa y obtener una ventaja competitiva real en tus mercados. Escrito por Tom Johnson y Mark Jakeman. EAN: 9780273626336 Tipo: Libros Categoría: Negocios y Economía Título: The Customer Challenge Autor: Tom Johnson| Mark Jakeman Editorial: Pearson Education Limited Idioma: en Páginas: 256 Formato: tapa dura.