ISBN: 9780143137597 - difficult conversations: how to discuss what matters most (8 Ergebnisse)

Paperback. Zustand: Very Good. From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.   This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: * Decipher the underlying structure and challenge of every difficult conversation * Raise tough issues without triggering defensiveness * Manage strong emotions--yours and theirs * Keep your balance no matter how the other person responds * Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice. …

Paperback. Zustand: Good. From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.   This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: * Decipher the underlying structure and challenge of every difficult conversation * Raise tough issues without triggering defensiveness * Manage strong emotions--yours and theirs * Keep your balance no matter how the other person responds * Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice. …

paperback. Zustand: Very Good. Revised. May have light to moderate shelf wear and/or a remainder mark. Complete. Clean pages.

Zustand: Good. 54. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Zustand: Brand New. revised edition. 352 pages. 7.75x5.06x0.56 inches. In Stock.

Paperback. Zustand: Brand New. revised edition. 352 pages. 7.75x5.06x0.56 inches. In Stock.

Zustand: New. 2023. Revised ed. Paperback. . . . . . Books ship from the US and Ireland.

Taschenbuch. Zustand: Neu. Neuware - From the Harvard Negotiation Projectwhich brought you the megabestseller GETTING TO YESthis practical guide will help you handle your most difficult conversations with confidence and skillWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying 'No,' 'I'm sorry,' or 'I love you,' we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: Decipher the underlying structure and challenge of every difficult conversation Raise tough issues without triggering defensiveness Manage strong emotionsyours and theirs Keep your balance no matter how the other person responds Get to the heart of the matter in ways that promote learning and build relationshipsFilled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the worldand across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.…