Rob markey (20 Ergebnisse)

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Zustand: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Zustand: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Zustand: acceptable. Ausreichend/Acceptable: Exemplar mit vollständigem Text und sämtlichen Abbildungen oder Karten. Schmutztitel oder Vorsatz können fehlen. Einband bzw. Schutzumschlag weisen unter Umständen starke Gebrauchsspuren auf. / Describes a book or dust jacket that has the complete text pages (including those with maps or plates) but may lack endpapers, half-title, etc. (which must be noted). Binding, dust jacket (if any), etc may also be worn.…

Zustand: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

Zustand: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Hardcover. Zustand: Brand New. revised expanded edition. 224 pages. 9.50x6.25x1.00 inches. In Stock.

Hardcover. Zustand: Brand New. revised expanded edition. 224 pages. 9.50x6.25x1.00 inches. In Stock.

Tankobon Hardcover. Zustand: Brand New. Japanese language. 7.56x5.43x1.26 inches. In Stock.

Gebunden. Zustand: New. Reveals the question most critical to your company s future: Would you recommend us to a friend? . This title provides a blueprint for long-term growth and success.Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of Th.

Buch. Zustand: Neu. Neuware - In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: ?Would you recommend us to a friend ' By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:? Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success? Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers? Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their businessPractical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.…

Buch. Zustand: Neu. Neuware -In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: ?Would you recommend us to a friend " By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:? Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success? Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers? Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their businessPractical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.Libri GmbH, Europaallee 1, 36244 Bad Hersfeld Englisch.…

Buch. Zustand: Neu. Neuware -In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: ?Would you recommend us to a friend " By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:? Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success? Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers? Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their businessPractical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success. Englisch.…

Hardcover/Pappeinband. Zustand: Sehr gut. überabeitete und erweiterte Auflage. 247 S. Zustand: sehr gut; Original-Schutzumschlag; RGU8298 9783899812701 Wenn das Buch einen Schutzumschlag hat, ist das ausdrücklich erwähnt. Rechnung mit ausgewiesener Mwst. Sprache: Deutsch Gewicht in Gramm: 446.

Zustand: Sehr gut. Zustand: Sehr gut | Sprache: Türkisch | Produktart: Bücher | CEOlar genellikle gerceklestirilmesi güc büyüme hedefleri koyarlar ve daha sonra basarisizliga ugrarlar. Peki neden Cünkü kötü kara odaklanirlar; kisa vadeli kazanclar elde edip calisanlari göz ardi ederler ve müsterileri kendilerinden uzaklastirirlar. Sirketleri hakkinda olumsuz konusan kötüleyici müsteri tipi yaratarak sirketin kötü bir söhrete sahip olmasina neden olurlar. Tavsiye Edilen Markalarin Sirri ise tam bu noktada müsterileri, iyi kari ve sürdürülebilir bir büyümeyi saglayacak olan destekcilere nasil dönüstürebilecegi üzerine odaklanmaktadir. Sirketlerin müsteri iliskileri cephesinde ne kadar basarili olduklarini gösteren Net Promoter R sistemini NPS tüm yönleriyle ele almakta ve Apple, Allianz, American Express, Philips, GE, eBay, Rackspace, Facebook, LEGO, Southwest Airlines ve JetBlue Airways gibi NPSyi benimsemis olan bircok sirketten vermis oldugu örneklerle tavsiye edilen marka olmanin kilavuzlugunu yapmaktadir.…

Hardcover. Zustand: gut. 2012. Die Neuauflage des Wall-Street Journal-Bestsellers! Würden Sie uns einem Freund empfehlen? Wie wahrscheinlich ist es, dass Sie uns einem Freund oder Kollegen weiterempfehlen? Das ist die ultimative Frage, mit der Sie Kritiker, die Ihren Ruf schädigen können, und Promotoren, die durch positive Mundpropaganda profitables, nachhaltiges Wachstum schaffen, identifizieren. In diesem Buch erklärt Fred Reichheld zusammen mit seinem Kollegen Rob Markey, wie Anwender mit dem sogenannten Net Promoter außergewöhnlich Erfolge erzielen. Sie präsentieren das grundlegende Konzept des Net Promoter und erläutern den Zusammenhang zum Wachstum und nachhaltigen Erfolg Ihres Unternehmens, den Prozess geschlossener Feedbackschleifen sowie neue und anschauliche Geschichten unterschiedlichster Unternehmen, die ihre Performance drastisch steigern konnten. Eine Anleitung für langfristiges Wachstum und eine neue Profitabilität in Unternehmen. Die erweiterte und aktualisierte Auflage des Bestsellers (erste Auflage erschienen im Hanser-Verlag) richtet sich an Unternehmen, die ihre Kunden langfristig binden wollen. Praktisch umsetzbar, erhellend und ansprechend. Autor: Fred Reichheld ist Director Emeritus und Fellow von Bain & Company. Er ist Bestsellerautor von Der Loyalitätseffekt und zahlreichen Artikeln, unter anderem im Harvard Business Review. Rob Markey ist Partner im New Yorker Büro von Bain & Company und leitet die weltweite Praxisgruppe Kundenstrategie und Marketing. In deutscher Sprache. 248 pages. 23,4 x 15,8 x 2 cm.…