Peter hernon and ellen altman (1 Ergebnisse)

Hardbound. Zustand: As New. New. Contents Preface. Acknowledgements. 1. Understanding ends and means. 2. A look in the library mirror. 3. Your mission should you choose to accept it. 4. Measuring and assessing the components of service quality. 5. What can go wrong with numbers. 6. Compl 246 pp.