Mwololo harry (3 Ergebnisse)

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Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Essay from the year 2017 in the subject Computer Science - IT-Security, grade: 9, University of Nairobi, language: English, abstract: Customer satisfaction has been the key competitive strategy of Figura Leisure Centre. However, there is no clear information management system to help them achieve this. Doing the work manually is quite ineffective and time consuming. The organization is losing revenues because of poor management of data and communication system. There is no customer information and follow up on payments by staff is quite a challenge. Proper communication among the staff is also missing. This makes it hard for the staff to respond to customer needs promptly and in the right manner. Customer feedback is also hard to get. Data processing, storage and communication are hard because, if done at all, it is through the conventional approach. This calls for the business to adopt cloud computing's Software as a Service system to enhance communication internally and advance interaction with external customers. SaaS is quite suitable for small business and organizations like Figura Leisure Centre. With the use of SaaS there will be change in the way the organization conducts its business. When used appropriately, SaaS will decrease use of physical infrastructure, increased implementation speed, and recommendable client experience. SaaS will also save some upfront expenses. SaaS system would help the business in compiling customer information across various channels, and on point of contact between the organization and the customer. …

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - Studienarbeit aus dem Jahr 2017 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, , Sprache: Deutsch, Abstract: Traditional retailers have been serving a huge percentage of the population who are dependent on them for the provision of various products (Zhou & Zhang, 2007). However, buying goods or services over the internet has been a growing trend attracting huge popularity in the past few years (Cebi, & Bayraktar, 2003). This is principal because more people find it expedient and simple to shop from their offices or homes without the conventional work of going from one shop to another looking for goods and services (Chaffey, 2002). E-shopping or online shopping includes a kind of e-Commerce that lets customers to directly shop for various products and services through the internet's virtual shop (Sivakumar & Roy, 2004). With the new e-Commerce platform characterized by e-stores that have incentives and broad varieties of products, the traditional retail system has been significantly affected. E-commerce has slapped the face of the conventional retail business with the fear of helplessness and uncertainty (Teece, 2010).This paper explores the effect of the increasing trend of e-Commerce over the traditional bricks and mortar shop retailing system. It highlights several aspects regarding the manner in which the conventional retail businesses have been affected by the invention and growth of e-Commerce and whether there any strategies that traditional retail businesses are employing as a comeback strategy.…