Mayte cubino (9 Ergebnisse)

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Zustand: New.

Zustand: New. In.

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Paperback. Zustand: Brand New. 544 pages. 9.00x6.00x1.25 inches. In Stock.

Taschenbuch. Zustand: Neu. Neuware - In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the books proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOULL LEARN - About AI, machine learning, and data science - How to develop an AI vision for your organization - How and where to incorporate AI technology in your customer experience fl ow - About new roles and responsibilities for your organization - How to improve customer experience while optimizing productivity - How to implement responsible AI practices - How to strengthen your culture across all generations in the workplace - How to address concerns and build strategies for reskilling and upskilling your people - How to incorporate games, play, and other techniques to engage your agents with AI - Explore thought experiments for the future of support in your organization Insightful & comprehensiveif you run a service & support operation, put this book on your essential reading list right now! PHIL WOLFENDEN, Cisco, VP, Customer Experience This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change were experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind. BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami. PHAEDRA BOINODIRIS, Author, AI for the Rest of Us.…

Softcover. Zustand: Gut bis sehr gut. Die Autor*innen Ross Smith, Mayte Cubino und Emily McKeon präsentieren die neuesten Entwicklungen und Technologien im Bereich der künstlichen Intelligenz (KI) und zeigen, wie diese effektiv eingesetzt werden können, um den Kundenservice zu verbessern und die Kundenzufriedenheit zu steigern. Das Buch behandelt ausführlich Themen wie die Implementierung von KI-Modellen, die Optimierung von Kundeninteraktionen, die Automatisierung von Supportprozessen und die Analyse von Kundendaten. Dieser Titel geht besonders auf die Implementierung von KI-Modellen ein. Hierbei werden praktische Anleitungen zur erfolgreichen Einführung und Nutzung von Künstlicher Intelligenz im Kundenservice bereitgestellt. Ein weiterer Schwerpunkt liegt auf der Optimierung von Kundeninteraktionen. Es werden Strategien vorgestellt, wie durch den Einsatz von KI die Interaktionen zwischen Kunden und Unternehmen verbessert werden können. Zudem wird die Automatisierung von Supportprozessen thematisiert. Es werden Methoden erläutert, wie Routineaufgaben im Kundenservice automatisiert werden können, um sowohl die Effizienz als auch die Kundenzufriedenheit zu steigern. Schließlich wird die Analyse von Kundendaten behandelt. Es werden Techniken zur Auswertung von Kundendaten vorgestellt, die wertvolle Einblicke liefern und die Servicequalität verbessern können.…

Paperback. Zustand: Brand New. German language. 6.61x1.30x9.29 inches. In Stock.

Zustand: New.