Jl karthick (8 Ergebnisse)
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
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PAP. Zustand: New. New Book. Shipped from UK. Established seller since 2000.
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Taschenbuch. Zustand: Neu. Neuware - The ultimate field guide for building a Customer Success engine that delivers real results.Whether you are new to Customer Success or scaling a CS program from the ground up, this book gives you the tools, frameworks, and real-world insights to succeed.Written by Karthick JL, a seasoned CS le…ader with 20 years in global SaaS, Fundamentals of Customer Success breaks down the entire customer lifecycle and shows you how to: - Deliver value fast with effective onboarding- Drive adoption that leads to habit and advocacy- Identify churn risks and act before it is too late- Build expansion and upsell playbooks that work- Measure what matters (not just vanity metrics)- Scale CS with the right team, tools, and mindset- Create a customer-centric culture across your company- Grow your CS career in a rapidly evolving industryWhether you are a CSM, CS leader, founder, or product-driven team, this book is packed with actionable strategies, visuals, and field-tested templates to help you succeed in today's customer-first world.If you are serious about building retention, driving expansion, and making Customer Success a growth engine, this is the book for you.
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Taschenbuch. Zustand: Neu. Neuware - Customer Success is changing rapidly.Traditional playbooks built on spreadsheets, fragmented tools, manual workflows, and reactive processes can no longer keep pace with modern customer expectations.The Claude Playbook for Customer Success provides a practical framework for using AI to transf…orm Customer Success into a scalable, intelligence driven operating model.This book shows Customer Success leaders, CS Ops teams, CSMs, and SaaS professionals how to connect customer data, insights, workflows, and execution using Claude and modern AI systems.Inside this book, you will learn how to: - Build Account Intelligence Engines that surface risks, opportunities, and customer signals- Create executive ready QBRs and customer narratives using AI- Design dynamic playbooks and automated workflows- Improve onboarding, adoption, renewals, and expansion motions- Establish scalable CS operations and health frameworks- Turn fragmented customer information into actionable insight- Use AI responsibly across customer facing workflows- Build a modern Customer Success operating model for scaleRather than focusing on theory alone, this book emphasizes practical execution with real world workflows, frameworks, prompts, and operational thinking that can be applied immediately.Whether you are a Customer Success professional, CS leader, SaaS operator, or AI enthusiast exploring the future of customer operations, this book provides a clear roadmap for combining AI with Customer Success execution.
