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Spiral bound. Zustand: Very good. Version 3. Various paginations (sections are tabbed) Approximately 280 pages. Format is 8.5 inches by 11 inches. There are eleven modules: ISO Overview, Gap Analysis and Implementation Plan, Quality Management System, Management Responsibility, Resource Management, Product Realization, Measurement, Analysis and Improvement, Prepping for Audits, Procedure Writing, Employee Awareness, Wrap-up (Last class), and Appendix. From an ISO 9001 website: What is ISO 9001? Welcome to our website, we have set out to provide a useful guide to explain what ISO 9001 is and how it can benefit your organization. ISO 9001 is one of the standards within the range of ISO 9000 standards. Meeting the requirements of this standard will provide quality management systems that will be of real benefit to your organization to help manage your business effectively and put in place best practice methodology. ISO 9001 Certification will give your organization the quality systems that will provide the foundation to better customer satisfaction, staff motivation and continual improvement. To achieve ISO 9001 certification an organization needs to demonstrate that it can meet the regulatory requirements and apply the system effectively to be of real benefit to your customers.