Service Operations Management : Strategy, Design and Delivery

Witt, Christine; Muhlemann, Alan

ISBN 10: 0131499157 ISBN 13: 9780131499157

Verlag: Prentice Hall PTR, Paramus, NJ, U.S.A., 1997

Sprache: Englisch

Gebraucht Zustand: Good+ Softcover

F�r sp�ter vormerken

Verkauft von Victoria Bookshop, BERE ALSTON, DEVON, Vereinigtes K�nigreich

AbeBooks-Verk�ufer seit 8. August 2001

Verk�uferbewertung 4 von 5 Sternen

Alle Artikel dieses Verk�ufers anzeigen

Alle Exemplare dieses Buches anzeigen

Gebraucht - Softcover

Zustand: Good+

Preis: EUR 17,88 W�hrung umrechnen

EUR 6,99 f�r den Versand von Vereinigtes K�nigreich nach Deutschland Versandziele, Kosten & Dauer

Anzahl: 1 verf�gbar

In den Warenkorb legen

F�r sp�ter vormerken

Beschreibung

8vo. slight waviness to top of pages.

Bestandsnummer des Verk�ufers 229

Verk�ufer kontaktieren

Diesen Artikel melden

Bibliografische Details

Titel

Service Operations Management : Strategy, Design and Delivery

Verlag

Prentice Hall PTR, Paramus, NJ, U.S.A.

Ver�ffentlichungsdatum

1997

Sprache

Englisch

ISBN-10

0131499157

ISBN-13

9780131499157

Bindung

Paperback

Zustand

Good+

Buchtyp

Book

Verk�uferkataloge

Social Sciences

�ber diesen Titel

Inhaltsangabe

A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.

Rese�a del editor

The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6).

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Anbieterinformationen

There is a stock of 80,000+ in the small town of Bere Alston, which is in an "area of oustanding natural beauty". It is open five days a week (closed Wednesday and Sunday) 10am to 4.30pm. This is a mining area and I am interested in buying mining books and academic books in large quantities.

Zur Homepage des Verk�ufers

Unternehmensdaten des Verk�ufers

Victoria Bookshop
United Kingdom

Gesch�ftsbedingungen und Versandinformationen

Verkaufsbedingungen

Cheque with order unless negotiated. For postage please add �3 per
book in UK and US$6, or equivalent, per book for surface postage
worldwide. Air mail at cost. Personal cheques in $ accepted. Please
make cheques payable to P R Churcher. VISA JCB MasterCard American Express and
Switch taken.

Versandbedingungen

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.