Titel: Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Verlag: Human Givens Publishing Limited
Erscheinungsjahr: 2006
Sprache: Englisch
ISBN-10: 1899398023
ISBN-13: 9781899398027
Einband: Softcover
Zustand: Good

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One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

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