Verkäufer
Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
AbeBooks-Verkäufer seit 3. August 2006
Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers GRP76408072
This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.
Über die Autorin bzw. den Autor:
"KRISTIN ANDERSON (Minneapolis, MN) is principal of Performance Research Associates, co-author with Ron Zemke of Delivering Knock Your Socks Off Service, and author of Great Customer Service on the Telephone (both AMACOM).
RON ZEMKE (Minneapolis) is founder of Performance Research Associates and has authored or co-authored twelve books, including AMACOM's Knock Your Socks Off Service Series and Service America!"
Titel: Knock Your Socks off Answers : Solving ...
Verlag: AMACOM
Erscheinungsdatum: 1995
Einband: Softcover
Zustand: Good
Auflage: 1 Edition.
Anbieter: Wonder Book, Frederick, MD, USA
Zustand: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Artikel-Nr. X10G-02262
Anzahl: 1 verfügbar
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Paperback. Zustand: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Artikel-Nr. G0814478840I5N00
Anzahl: 1 verfügbar
Anbieter: Better World Books: West, Reno, NV, USA
Zustand: Good. 1 Edition. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP76408071
Anzahl: 1 verfügbar
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Very Good. 1 Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 18231253-6
Anzahl: 1 verfügbar
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Good. 1 Edition. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP76408071
Anzahl: 3 verfügbar
Anbieter: Book Haven, Wellington, WLG, Neuseeland
Paperback. Zustand: Good. Introduction: About This Book -- Pt. 1. Pat Answers To Peevish Questions And Provocative Customer Comments -- Pt. 2. Smart Answers To Even Tougher Questions -- Pt. 3. Questions With No Easy Answers -- Pt. 4. Getting Service As Good As You Give: The Amazingly Simple Secret Of The Ten-second Connection -- Pt. 5. Customers Say The Darnedest Things. Kristin Anderson & Ron Zemke. Includes Bibliographical References (p. 139-140). 176 pages. Artikel-Nr. 1276481
Anzahl: 1 verfügbar
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
Zustand: New. pp. 176. Artikel-Nr. 5649427
Anzahl: 1 verfügbar
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780814478844
Anzahl: 1 verfügbar
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
Paperback. Zustand: Very Good. Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780814478844
Anzahl: 1 verfügbar
Anbieter: Romtrade Corp., STERLING HEIGHTS, MI, USA
Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Artikel-Nr. ABNR-161544