The ITIL Process Manual
James Persse
ISBN 10: 908753650X ISBN 13: 9789087536503
Verlag: van Haren Publishing, 2012
Neu
PAP
Verkäufer
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Beschreibung
Beschreibung:
New Book. Shipped from UK. Established seller since 2000. Bestandsnummer des Verkäufers GB-9789087536503
Inhaltsangabe:
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program
Von der hinteren Coverseite:
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program
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Bibliografische Details
Titel: The ITIL Process Manual
Verlag: van Haren Publishing
Erscheinungsdatum: 2012
Einband: PAP
Zustand: New