The ITIL® Process Manual: key processes and their application (Best Practice Library) - Softcover

Persse, James

 
9789087536503: The ITIL® Process Manual: key processes and their application (Best Practice Library)
Softcover
ISBN 10: 908753650X ISBN 13: 9789087536503
Verlag: Van Haren Publishing, 2012

Inhaltsangabe

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Von der hinteren Coverseite

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Van Haren Publishing
Erscheinungsdatum
2012
Sprache
Englisch
ISBN 10 
908753650X
ISBN 13 
9789087536503
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
372
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar