The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
Mehta, Nick; Pickens, Allison
ISBN 10: 1119572762 ISBN 13: 9781119572763
Verlag: Wiley, 2020
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Beschreibung
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Former library book; Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.3. Bestandsnummer des Verkäufers G1119572762I4N11
Inhaltsangabe:
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
- Shows leaders how their digital implementations will make them more Amazon-like
- Helps you deliver recurring revenue
- Shows you how to embrace customer retention
- Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today―making and cultivating happy customers.
Über die Autorin bzw. den Autor:
NICK MEHTA is CEO of Gainsight, The Customer Success Company, leading a team of nearly 700 people who have created the Customer Success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, and is the coauthor of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
ALLISON PICKENS has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford.
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Bibliografische Details
Titel: The Customer Success Economy: Why Every ...
Verlag: Wiley
Erscheinungsdatum: 2020
Einband: Hardcover
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
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Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.3. Artikel-Nr. G1119572762I3N00
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
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Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.3. Artikel-Nr. G1119572762I4N00
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.3. Artikel-Nr. G1119572762I4N10
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.3. Artikel-Nr. G1119572762I4N00
Anzahl: 1 verfügbar
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs a Paradigm Shift
Verlag:
Wiley & Sons, Incorporated, John, 2020
ISBN 10: 1119572762
ISBN 13: 9781119572763
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Hardcover
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Zustand: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 21385842-6
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Beispielbild für diese ISBN
The Customer Success Economy : Why Every Aspect of Your Business Model Needs a Paradigm Shift
Verlag:
Wiley & Sons, Incorporated, John, 2020
ISBN 10: 1119572762
ISBN 13: 9781119572763
Gebraucht
Hardcover
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 45790085-6
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
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