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Bibliografische Details

Titel: Cases on Managing E-Services (Premier Reference Source)
Verlag: Information Science Reference
Erscheinungsjahr: 2009
Sprache: Englisch
ISBN-10: 1605660647
ISBN-13: 9781605660646
Einband: Hardcover
Zustand: New

�ber diesen Titel

Inhaltsangabe

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

�ber die Autorin bzw. den Autor

Ada Scupola, Roskilda University, Denmark.

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