Titel: Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center
Verlag: TELECOM BOOKS
Ver�ffentlichungsdatum: 1999
Sprache: Englisch
ISBN-10: 1578200474
ISBN-13: 9781578200474
Bindung: Paperback
Ausgabe: 3. Auflage
Zustand: Very Good
Zustand des Schutzumschlags: No Jacket

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This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.

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