Titel: The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
Verlag: Cmp Books
Erscheinungsjahr: 1999
Sprache: Englisch
ISBN-10: 1578200431
ISBN-13: 9781578200436
Einband: Softcover
Auflage: 2. Auflage
Zustand: New

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This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.

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