The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations

Madeline Bodin; Keith Dawson

ISBN 10: 1578200431 ISBN 13: 9781578200436

Verlag: Cmp Books (edition 2nd), 1999

Sprache: Englisch

Gebraucht Zustand: Very Good Softcover

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Bibliografische Details

Titel: The Call Center Dictionary : The Complete ...

Verlag: Cmp Books (edition 2nd)

Erscheinungsdatum: 1999

Einband: Paperback

Zustand: Very Good

Auflage: 2nd.

�ber diesen Titel

Inhaltsangabe:

Book by Bodin Madeline Dawson Keith

Rese�a del editor:

This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.

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