Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering) - Softcover

Buch 62 von 209: SpringerBriefs in Electrical and Computer Engineering

Kopparapu, Sunil Kumar

 
9783319008967: Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)
Softcover
ISBN 10: 331900896X ISBN 13: 9783319008967
Verlag: Springer, 2014

Inhaltsangabe

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

Von der hinteren Coverseite

The book focuses on that aspect of the audio conversation that is not explicitly related to linguistic content, such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer usable information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Springer
Erscheinungsdatum
2014
Sprache
Englisch
ISBN 10 
331900896X
ISBN 13 
9783319008967
Einband
Taschenbuch
Anzahl der Seiten
96
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