The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals (Concise Advice) - Hardcover

Arnold, Guy; Wood, Russell

 
9781911498407: The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals (Concise Advice)
Hardcover
ISBN 10: 1911498401 ISBN 13: 9781911498407
Verlag: LID Publishing, 2017

Inhaltsangabe

We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings, and social media. Never has it been more important to manage your reputation and referrals. This book will empower anyone who genuinely wants to make themselves, their team, or their organization more confident, and able to deliver a consistent and continually-improving customer experience through which they can systematically build reputation and referrals.

This book is a genuinely new approach, put together in a simple, clear, no-nonsense way, with step-by-step instructions for the journey. The information included is based on more than 10 years coaching and advisory and training experience in the areas of feedback, customer experience, and referrals, and all of the advice is underpinned by real-life experience and examples...and continued doses of common sense!

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Über die Autorinnen und Autoren

Guy Arnold is the published author of Great or Poor and Sales Through Service. He works with both large and small business advice organizations, offering simple and powerful advice, as well as audit and accreditation systems to clients that generate cross sales, repeat sales, referrals, and reputation sales to both parties. He believes this is perhaps the single most critical area for businesses to focus on in this new age of the empowered customer and social media.

Guy is the published author of Great or Poor, and Sales through Service. He works with Business Advice Organisations, offering simple and hugely powerful guidance as well as referrals and reputation sales. Russell is a professional trainer and business advisor for SME, national, FTSE 100 and private companies working in B2C and B2B environments.

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Verlag
LID Publishing
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
1911498401
ISBN 13 
9781911498407
Einband
Gebundene Ausgabe
Anzahl der Seiten
128
Kontakt zum Hersteller
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Verantwortliche Person
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