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It's All about CEX!: The Essential Guide to Customer and Employee Experience - Hardcover

Bradshaw, Jason S

 
9781544512440: It's All about CEX!: The Essential Guide to Customer and Employee Experience
Hardcover
ISBN 10: 1544512449 ISBN 13: 9781544512440
Verlag: Lioncrest Publishing, 2018

Inhaltsangabe

Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don't think this essential factor is important to their bottom line.

It's All About CEX! breaks experience down into its core components--success, ease, and connection--and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to

- Make everybody feel genuinely appreciated

- Personalize your customer service

- Discover your employees' untapped potential

- And more

You have the ability to improve people's lives. It's All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Lioncrest Publishing
Erscheinungsdatum
2018
Sprache
Englisch
ISBN 10 
1544512449
ISBN 13 
9781544512440
Einband
Gebundene Ausgabe
Anzahl der Seiten
180
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9781544512426: It's All about CEX!: The Essential Guide to Customer and Employee Experience

Vorgestellte Ausgabe

ISBN 10:  1544512422 ISBN 13:  9781544512426
Verlag: Lioncrest Publishing, 2018
Softcover